Scalable workforce pre-vetted and well-trained in ecommerce backend operations

Catalog
Management

Inventory
Management

Fulfillment
Operations Support

Customer
Service Support

Sales &
Marketing Support

Struggling to manage the complexities of your e-commerce business?

We’re here to make it simple. Our tailored, end-to-end solutions handle everything—from optimizing product listings and inventory management to seamless fulfillment and customer service. With data-driven marketing strategies, we don’t just support your operations; we drive real growth. Let us handle the details while you focus on scaling your brand. Partner with us for efficiency, expertise, and results that speak for themselves!

  • Catalog Management

    Your product catalog is the foundation of your e-commerce success. At Xtended, we ensure your listings are optimized to stand out in crowded marketplaces, attract more customers, and drive consistent sales. Let us handle the details, so your products shine where it matters most.

    Product Listing Optimization:
    Crafting compelling, keyword-rich titles and descriptions to improve search rankings and visibility.

    Image Enhancement:
    Ensuring high-quality, visually appealing product images for better engagement.

    Category Organization:
    Structuring and categorizing products for seamless navigation and improved customer experience.

    Content Updates:
    Regularly updating product information, promotions, and specifications to keep listings accurate and relevant.

    SEO Integration:
    Implementing search-friendly strategies to boost discoverability in digital marketplaces.

    Performance Monitoring:
    Tracking and analyzing product performance to make data-driven improvements.

  • Inventory Management:

    Never lose a sale due to stockouts or tie up capital in excess inventory. Our Inventory Management services ensure precise stock control, allowing you to meet customer demand effortlessly while optimizing costs. Stay ahead of the competition with reliable forecasting and replenishment strategies.

    Demand Forecasting:
    Predicting customer needs to ensure the right products are always in stock.

    Replenishment Planning:
    Strategically scheduling restocks to prevent shortages or overstocking.

    Stock Level Accuracy:
    Maintaining real-time inventory data to support seamless operations.

    Inventory Optimization:
    Balancing supply and demand to reduce costs and maximize profitability.

    Integration with Platforms:
    Syncing inventory across e-commerce platforms for accurate availability updates.

    Performance Reporting:
    Providing insights into inventory trends to support better decision-making.

  • Fulfillment Operations Support

    Deliver on your promises with streamlined fulfillment operations. Our support ensures every order is processed efficiently, packed accurately, and delivered seamlessly, creating a flawless experience for your customers and building their trust in your brand.

    Order Processing:
    Managing and automating order workflows for speed and accuracy.

    Shipping Coordination:
    Ensuring timely and cost-effective delivery with reliable carriers.

    Error-Free Fulfillment:
    Verifying order details to minimize mistakes and ensure customer satisfaction.

    Inventory Syncing:
    Keeping stock data updated across all platforms to avoid overselling.

    Returns Management:
    Simplifying returns to maintain a positive customer experience.

    Performance Optimization:
    Identifying and resolving bottlenecks to ensure fast, reliable service.

  • Customer Service Support

    Exceptional customer service sets your brand apart. Our Customer Service Support ensures every inquiry is handled promptly and professionally, turning challenges into opportunities and building loyalty with every interaction. Let us help you create a customer experience that keeps them coming back.

    Inquiry Management:
    Responding to customer questions quickly and accurately.

    Feedback Resolution:
    Addressing complaints and resolving issues to maintain satisfaction.

    Multichannel Support:
    Handling customer interactions across email, chat, and social platforms.

    Order Assistance:
    Helping customers with order tracking, modifications, and returns.

    Customer Engagement:
    Proactively reaching out to enhance relationships and loyalty.

    Performance Insights:
    Tracking feedback trends to improve products and services.

  • Sales & Marketing Support

    Boost your sales and expand your market reach with data-driven strategies that work. Our Sales & Marketing Support uses powerful insights and targeted promotions to connect you with the right customers, amplify your brand, and drive sustainable growth.

    Data-Driven Campaigns:
    Using analytics to design strategies that deliver measurable results.

    Targeted Promotions:
    Creating compelling offers to attract and retain customers.

    Customer Segmentation:
    Identifying key audience groups for personalized marketing efforts.

    Market Analysis:
    Understanding trends to keep your brand competitive and relevant.

    Ad Management:
    Strategizing and optimizing online ads to maximize ROI.

    Brand Amplification:
    Enhancing visibility and credibility through consistent, impactful messaging.